asterisk/configs/samples/agents.conf.sample

;
; Agent pool configuration
;

[general]
; The general section of this config is not currently used, but reserved
; for future use.

;[agent-id]
; Define ackcall to require the agent to give a DTMF acknowledgement
; when the agent receives a call.
; The channel variable AGENTACKCALL overrides on agent login.
; Default is "no".
;ackcall=no
;
; Set what DTMF key sequence the agent should use to acknowledge a call.
; The channel variable AGENTACCEPTDTMF overrides on agent login.
; This option is ignored unless ackcall is enabled.
; Default is "#".
;acceptdtmf=##
;
; Set how many seconds a call for the agent has to wait for the agent to
; acknowledge the call before the agent is automatically logged off.  If
; set to zero then the call will wait forever for the agent to acknowledge.
; The channel variable AGENTAUTOLOGOFF overrides on agent login.
; This option is ignored unless ackcall is enabled.
; Default is 0.
;autologoff=15
;
; Set the minimum amount of time after disconnecting a call before
; the agent can receive a new call in milliseconds.
; The channel variable AGENTWRAPUPTIME overrides on agent login.
; Default is 0.
;wrapuptime=5000
;
; Set the musiconhold class for the agent.
; Default is "default".
;musiconhold=default
;
; Enable recording calls the agent takes automatically by invoking the
; DTMF automixmon feature when the agent connects to a caller.
; See features.conf.sample for information about the automixmon feature.
; Default is "no".
;recordagentcalls=yes
;
; The sound file played to alert the agent when a call is present.
; Default is "beep".
;custom_beep=beep
;
; A friendly name for the agent used in log messages.
; Default is "".
;fullname=Mark Spencer
;
; --------------------------------------------------
;
; This section contains example agent definitions:
;
; Define a template called my-agents:
;[my-agents](!)
;autologoff=15
;ackcall=yes
;acceptdtmf=##
;
; Define agent 1001 using the my-agents template:
;[1001](my-agents)
;fullname=Mark Spencer
;
; Define agent 1002 using the my-agents template:
;[1002](my-agents)
;fullname=Will Meadows