#7 Menu won't load

Closed
opened 4 years ago by Liam · 9 comments
Liam commented 4 years ago

Hi,

The most recent version is not working for me. When I click on the icon of the extension, the menu won't load and so I can't block pesky Amazon and related sites.

In short: I click on icon and nothing happens :(

I hope that can be fixed fast.

Thanks

Hi, The most recent version is not working for me. When I click on the icon of the extension, the menu won't load and so I can't block pesky Amazon and related sites. In short: I click on icon and nothing happens :( I hope that can be fixed fast. Thanks
Niklas Poslovski commented 4 years ago
Owner

I noticed the same problem when I received the update on my laptop. It looks like the updated popup somehow doesn't like the still running outdated background service. You only need to restart Firefox,then it will work again.

I noticed the same problem when I received the update on my laptop. It looks like the updated popup somehow doesn't like the still running outdated background service. You only need to restart Firefox,then it will work again.
Liam commented 4 years ago
Poster

Thanks for the reply. A restart doesn't fix it for me. I uninstalled the extension and reinstalled too but still no popup :(

Thanks for the reply. A restart doesn't fix it for me. I uninstalled the extension and reinstalled too but still no popup :(
Niklas Poslovski commented 4 years ago
Owner

I can't reproduce this behavior so it's very difficult for me to understand what's wrong with the code. Please go to about:addons and click the Preferences button for Cloud Firewall. Then replace settings.html with popup.html in the address bar,hit enter and open the Javascript console with right click -> inspect element -> console. Now give me a screenshot of the error message displayed here.

I can't reproduce this behavior so it's very difficult for me to understand what's wrong with the code. Please go to about:addons and click the Preferences button for Cloud Firewall. Then replace settings.html with popup.html in the address bar,hit enter and open the Javascript console with right click -> inspect element -> console. Now give me a screenshot of the error message displayed here.
Liam commented 4 years ago
Poster

Thanks Niklas, I hope this helps

moz-extension://bca3216c-a7f1-42cc-8c60-b68800d61877/popup.html

Thanks Niklas, I hope this helps moz-extension://bca3216c-a7f1-42cc-8c60-b68800d61877/popup.html
Niklas Poslovski commented 4 years ago
Owner

Unfortunately that doesn't help. There are only some CSS warnings from Bootstrap but that doesn't really matter for the page contents. Can you please try to get a error log for the background service at about:debugging,too?

Unfortunately that doesn't help. There are only some CSS warnings from Bootstrap but that doesn't really matter for the page contents. Can you please try to get a error log for the background service at about:debugging,too?
Liam commented 4 years ago
Poster

I'm not sure if that solved it but I enabled/disabled the settings for Decentraleyes users twice and now Cloud Firewall is working again like before. Strange is that I enabled this setting before. Nonetheless, thank you for your support and for this nice addon :)

I'm not sure if that solved it but I enabled/disabled the settings for Decentraleyes users twice and now Cloud Firewall is working again like before. Strange is that I enabled this setting before. Nonetheless, thank you for your support and for this nice addon :)
Niklas Poslovski commented 4 years ago
Owner

This option is enabled on my computer,too and I didn't have any problem with it. Anyway thanks for your report,I will look into this topic again when I prepare the next update.

This option is enabled on my computer,too and I didn't have any problem with it. Anyway thanks for your report,I will look into this topic again when I prepare the next update.
Liam commented 4 years ago
Poster

In case, you are still interested in debug screenshot, I uploaded it.

In case, you are still interested in debug screenshot, I uploaded it.
Niklas Poslovski commented 3 years ago
Owner

Thanks to some interesting error logs in the screenshot of another user who wrote me a private email,I could now implement a fix for this problem so this should never happen again. I just uploaded it to NotABug and will publish it in the Mozilla Addons Store soon.

Thanks to some interesting error logs in the screenshot of another user who wrote me a private email,I could now implement a fix for this problem so this should never happen again. I just uploaded it to NotABug and will publish it in the Mozilla Addons Store soon.
Sign in to join this conversation.
No Milestone
No assignee
2 Participants
Loading...
Cancel
Save
There is no content yet.