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- TECH SUPPORT
- Any of the information listed below could change. Check the id software
- Web Site, at www.idsoftware.com, for updates.
- A. Tech Support Options
- id Software does charge for technical support, but we strive to offer
- this service at the lowest cost possible. Because volume on the support
- lines dictate costs, we periodically adjust our rates for Voice Tech
- Support. Check our web site for current pricing.
- Paying for Voice or Automated Support
- 1 -- You can get Voice Support using a major credit card for a one-time
- shot. The system asks for your credit card number and expiration date,
- then pre-authorizes your credit card for the tech support call. You will
- only be billed for the number of minutes actually used.
- 2 -- You can assign yourself a rechargeable PIN account. The system prompts
- you for your credit card information, and assigns you a PIN account number.
- You can use the PIN to access Voice Support, Automated Support and the
- Game Hints Line. Once your account runs out, you can charge it up again.
- 3 -- You may also charge up a PIN account using the number 1 (900) call-2-id.
- Then call back at 1(800)ID-GAMES (1(800)434-3627), and use your new PIN to
- receive all the support and hints you wish.
- 4 -- id Software's Game Hints Line is accessible either using a PIN account
- via 1 (800) ID-GAMES (see above), or by calling 1 (900) CALL2-ID, which
- places the call on your phone bill.
- 1. Voice Support
- Telephone -- 1 (800) id-games
- Lines Open from 12 noon to 10pm Central Time, 7 Days a
- week ($1.75 per minute). Closed some holidays
- Please have the following information handy.
- 1. Game title and version number. (The version
- number can be found on the end text screen.)
- 2. Your operating system, processor, processor
- speed and amount of RAM.
- 3. If you are having a sound, video or modem
- problem, we need to know the device brand name
- and model.
- 2. Automated Support
- Telephone -- 1 (800) id-games
- Lines Open 24 hours a day, 365 days a year, or 366 days
- in Leap years ($0.25 per minute)
- Please have pencil and paper handy.
- 3. E-mail Support
- Just send your e-mail to support@idsoftware.com
- We will do our best to respond within 48 hours after
- receiving your e-mail.
- When sending e-mail, cut and paste the following into your
- e-mail message and fill in the blanks:
- Date:
- Name:
- Phone number:
- E-mail address: (please include this, we redirect tons of mail)
- Game Title:
- Version #:
- Operating system (eg., DOS 6.0 or Windows 95):
- Computer type:
- Processor type:
- Processor speed:
- Video card brand and model: (only if video problem)
- Audio card brand and model: (only if audio problem)
- Modem brand and model: (only if modem problem)
- Network card brand and model: (only if netgame problem)
- Network configuration (eg., NET.CFG file): (only if netgame problem)
- Drivers, protocol stacks, and versions: (eg., lsl v2.14, exp16odi
- v2.33, and ipxodi v3.01) (only if netgame problem)
- If there were any error messages or fault information, report them
- here:
- Please state the problem you encountered:
- Please state how to reproduce the problem:
- 4. Web Support
- Found at www.idsoftware.com
- Our web support pages provide the same information that's
- available via Automated Support, except it's free!
- 5. News Sites
- For information, FAQ, or announcements:
- rec.games.computer.quake.announce
- For editing and hecking Quake-related files:
- rec.games.computer.quake.editing
- For general Quake discussion:
- rec.games.computer.quake.misc
- 6. Game Hints Line
- Telephone -- 1 (800) id-games or 1 (900) call-2-id
- Lines Open 24 hours a day, 365 days a year, or 366 days
- in Leap years ($0.85 per minute)
- You must be 18 years of age or have parental permission
- to call 1 (900) call-2-id.
- B. In Europe
- The help lines in Europe are open 7:30am - 5:00pm GMT,
- Monday - Friday.
- English: +44 01923 209145
- German: +44 (0)1923 209151
- French: +44 (0)1923 209148
- C. Problems
- If you have an unfavorable experience using our services, please
- send e-mail to 911@idsoftware.com. We would also like to hear
- from you if you have something positive to share with us. Kindly
- include your full name, address, phone number, and the problem
- encountered or information you'd like to tell us about.
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