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		<title>T-Mobile support representatives appear to be incompetent. &lt;https://y.st./en/weblog/2016/09-September/26.xhtml&gt;</title>
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			<h1>T-Mobile support representatives appear to be incompetent.</h1>
			<p>Day 00569: Monday, 2016 September 26</p>
		</header>
<p>
	Current countdowns:
</p>
<ul>
	<li>20 unfinished weblog entries in <a href="/en/weblog/2016/07-July/">July</a></li>
	<li>23 days until mobile service ends and I renew on a tablet plan</li>
	<li>21 days until my old domain registrar can no longer counter my charge dispute</li>
</ul>
<p>
	By the end of the day, I&apos;d spoken with a total of fourteen T-Mobile, including the representatives from yesterday.
	None of them were able to get my tablet line activated.
	In fact, one representative even made the problem <strong>*worse*</strong>! The representatives that I spoke with today were manning the T-Mobile support Twitter account, and while new representatives kept jumping in, they seemed to only pay attention to the last couple messages from me, not the whole conversation.
	I had to tell them <strong>*repeatedly*</strong> that activating the tablet over a telephone was in no way an option and that the instructions that came with the <abbr title="subscriber identity module">SIM</abbr> card had promised the option to activate over the Web.
	The one representative even transfered my &quot;smartphone&quot; line to the new <abbr title="subscriber identity module">SIM</abbr> card instead of activating the tablet line! Not only did this fail to put the account credit that I paid for with the <abbr title="subscriber identity module">SIM</abbr> card on the account, causing a loss of $40 <abbr title="United States Dollars">USD</abbr>, it ended service on the original <abbr title="subscriber identity module">SIM</abbr> card and left me with no <abbr title="subscriber identity module">SIM</abbr> card to use for the tablet line.
	My best guess is that they read the last couple messages from me, but didn&apos;t read the full conversation that I&apos;d been having with several representatives already.
	They partially reversed the process once I expressed my extreme displeasure, but now the <abbr title="subscriber identity module">SIM</abbr> card looks borked.
	While it used to allow access to the tablet-activation page, though the page didn&apos;t seem to work, it now doesn&apos;t allow Internet access at all.
	Great.
	They may have killed the new <abbr title="subscriber identity module">SIM</abbr> card and/or caused me to lose the $40 <abbr title="United States Dollars">USD</abbr> credit.
	Eventually, one of the representatives recommended trying to activate the <abbr title="subscriber identity module">SIM</abbr> card in-person at a T-Mobile branch.
	They don&apos;t offer prepaid tablet plans, but the representative said that because I have a <abbr title="subscriber identity module">SIM</abbr> card already, they might be able to set up the plan anyway.
	I&apos;ll walk in and try to get them to do that tomorrow.
</p>
<p>
	I completed the forty-nine-page reading assignment, then took a test based on it.
	I didn&apos;t do as well on the test as I would have liked to, but I did alright.
</p>
<p>
	It seems that the Samsung GT-i9100G finally made it back to the seller, as they&apos;ve now issued me my refund.
	It would have been nice if they&apos;d correctly labeled the device on the product page so I wouldn&apos;t have bought it and needed to send it back, but at least that problem is over.
</p>
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