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		<title>Debit card activation &lt;https://y.st./en/weblog/2015/10-October/24.xhtml&gt;</title>
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			<h1>Debit card activation</h1>
			<p>Day 00231: Saturday, 2015 October 24</p>
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<p>
	When I went in-branch to activate my Oregon Community Credit Union debit card, I expected the branch representative to tell me that the card had to be activated over the telephone just as the Banner Bank representative had done.
	However, the credit union representative instead took the card and tried to activate it herself using the in-branch telephone.
	This did not work, however, as the robot that answered the telephone refused to activate the card unless the caller was calling from the primary account holder&apos;s on-file telephone number.
	She checked my account and saw that I did not have a telephone number on file and I explained that this was because I do not have telephone service.
	Next, she checked the availability of the department that handles debit cards, saying that they could perform an override, but they are not available on Saturdays.
	She asked if I could return on a week day, but I explained that i live out in Coos Bay and cannot reach the credit union on most days.
	I may return on Wednesday, but I would likely be in town after business hours.
	Next, she tried calling the credit union&apos;s call center asking if they were able to perform the override, and they were.
	The card is now active.
	This would have been a lot easier for everyone involved though if Oregon Community Credit Union accepted activations via the Web like Discover does.
	Having telephone-based activation as an <strong>*option*</strong> is fine, but having it be the only way a customer can activate their own card is idiotic.
	You cannot just assume that everyone has or wants a telephone.
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